Quote from: y_jack_lok on May 19, 2026, 09:31:22 AM^^^ Did you try to cancel by email or on their website? I.e., how is all this transpiring? Are you exchanging emails with them or is it some sort of messaging exchange on the Flo website? Or something else?
I used the website, and the website indicated that it was successful, but when I have done cancellation requests on my monthly Boston Globe subscription to accept a counteroffer for a cheaper monthly rate per month, I usually get a follow up message from the Boston Globe by email confirming that my transaction was successful, since the Boston Globe automatically charges my credit card for the monthly subscription once I accept the counteroffer. Since my annual payment for the 2026-27 academic year is due on July 2, I guess that the FloSports confirmation email indicating that I have successfully activated the 20% discount on the annual payment for next year has not yet been sent, since the payment is not due until then. I will try again in a few weeks if I do not hear from FloSports, and at that time, I will follow up with emails. In the meantime, when I try to use the "Manage subscription" link to check on the FloCollege website-- the subscription reads "Annual Subscription" with a renewal of July 2, and the price is not listed. I will have to email FloSports to get copies of past and/or future receipts.
To be on the safe side, I have just sent a contact message to FloSports customer service asking to reconfirm my acceptance of their counteroffer, and I hopefully will hear back from them in a few days.
Update-- I got a quick response from Ian, a FloSports customer service representative, confirming that I have accepted their counteroffer to renew my subscription at 20% off the current $107.88/year annual rate, and that as a result in my case, my subscription will renew at $86.30 for next year on July 2, 2026.
If that price increases, I will expect to get a follow up email with the new price, but right now, it is $86.30 for next year in my specific case.